F&Q's
Delivery & Fees
What is your delivery fee?
We offer a tiered delivery fee based on distance from our unit in Plymouth, Estover. The delivery charges are as follows:
- Mid-Range Delivery (6–10 miles): £10
- Long-Distance Delivery (11–15 miles): £15
- Premium Delivery (16–20 miles): £20
- Free Delivery: Orders over £150 receive free delivery within a 10-mile radius.
Do you offer collection?
Yes, we offer free collection from our location. If you prefer to pick up your order, simply let us know, and we'll have it ready for you at no extra charge.
Is there a delivery charge for large orders?
Our delivery charges apply to all orders, regardless of size. However, if your order exceeds £150, we offer free delivery within a 10-mile radius.
What happens if my delivery is outside of your normal delivery area?
If your event is located beyond our standard delivery radius (20 miles), we’ll still be happy to deliver. We will provide a custom delivery quote based on your location, so please reach out for further details.
Do you offer delivery on weekends or holidays?
We do not currently offer delivery on weekends or public holidays, however this is something we are actively considering for the future as we expand our service options.
Orders & Payments
Do you have a minimum order for catering?
Yes, we do have minimum order requirements to ensure we can deliver efficiently:
- For childrens parties: The minimum order is for 20 people.
- For adult catering: The minimum order is for 10 people.
If you're unsure about your numbers or have special requests, feel free to get in touch with us!
Do you require a deposit?
Yes, we require a 50% deposit to confirm your booking. This deposit ensures we can reserve the time and resources needed for your event. The remaining balance is due 7 days before the event.
How do I make payment?
We accept payment via credit/debit card, bank transfer, or online payment platforms (e.g., PayPal). The 50% deposit is due at the time of booking, with the remaining balance due 7 days before delivery.
What is the best way to place an order?
You can place an order by calling us directly, emailing, or using the contact form, and one of our helpful team members will get in touch with you. We recommend placing your order at least 2 weeks in advance for larger events, but we can accommodate last-minute requests depending on availability.
Cancellations & Changes
What happens if I need to cancel my order?
Our cancellation policy is as follows:
- Cancel up to 14 days before the event: Full refund of your deposit.
- Cancel within 48 hours of the event: Unfortunately, the deposit is non-refundable as we have already started preparing your order.
Please let us know as soon as possible if your plans change!
Can I make changes to my order after I’ve placed it?
We can accommodate changes to your order up to 7 days before the event. After that, we may not be able to adjust the numbers or menu due to preparation and sourcing requirements. Contact us as soon as possible to discuss any changes!